Atelier18

Shipping Methods

UK

2-3 Working Days via Royal Mail Registered Signed For (Excludes deliveries on Sundays & Bank holidays) - £3.00

Orders over £50 - Free when you use discount code FREE50 at checkout.

Europe and Rest of the World: £8.00 by Parcel Force

 

Easy Returns

You have 14 days to return you item if you are not happy with it.

PROCESSING YOUR RETURN

Please EMAIL if you wish to return your order (as soon as possible) with the reason for return.

    1.    If you cancel before the dispatch of any goods your money will be refunded and the goods will not be delivered.

    2.    We will offer a refund or exchange on an undamaged item within 14 days of it being received by you. Refunds will be made to the Paypal account used to purchase the item(s) in accordance with these terms and conditions.  We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.

    3.    If you return an item to us because it is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us (this does not affect your statutory rights).

    4.    If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item.

    5.    All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise.

    6.    We advise that when you are returning items to us, to use tracked postage, requiring a signature as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

Please return items to:

Atelier 18
18 Tiernay Road, London SW2 4QR